The missing middle: Agent Workspaces
Some work is too specific to earn its own application and too complex for a chat window. Where that missing middle sits in an operations team, and the five principles behind Agent Workspaces, our answer to it.
Our insights on capital markets and how we can improve the current setup.
Some work is too specific to earn its own application and too complex for a chat window. Where that missing middle sits in an operations team, and the five principles behind Agent Workspaces, our answer to it.
A break rarely announces its cause. It surfaces at one layer of the rec stack and has to be traced back through several others to where it actually started. Why classification and resolution, not detection, are where the work really is.
Most trades clear untouched. What reaches an operator is the remainder, judged against conventions nobody wrote down. Why more rules and more standardisation were never going to fix that.
Our first product, and the thinking behind it: the exception work no software was built for is finally addressable, with the operations team keeping the last click. Includes the launch film.